Our Policies

  • We require a 25% deposit to be paid in advance to finalise you booking. The remaining payment is due to be paid before the event or on the date unless a specified date is agreed to in advance.

  • If you have to cancel your event we will hold your deposit until a replacement date can be made even if that date is the following year, if the cancellation is not due to an unforeseen circumstance and within 2 weeks of the event then payment is still expected in full. If requested, we will of course refund the deposit however that will mean that your event will not be held against another potential bookings for the same date and instead will resume our first come first served basis. Those that hold their deposit will get priority booking over any other events. 

  • If any staff show signs of sickness they are advised to follow current guidelines and stay home. Replacement staff are to be assigned. In the unlikely event that no replacements can be found, or multiple staff are unwell a full refund of the deposit will be given.   

  • All staff are advised to wear their face masks when performing roaming entertainment in high traffic areas indoors, during performances where social distancing is difficult due to performance area size and during workshops inside where the instructors are needing to be in close proximity to participants such as stilt walking, peddle-gos and tightrope.

 

  • All staff are advised to always have hand sanitiser on their person and to be used frequently throughout the day. During circus workshop activities such as stilts, peddle-gos and tightrope where hand to hand contact is necessary for safety reasons hand sanitiser is to be used before and after EVERY individual.

  • Stilt walkers are advised to wear their masks when indoors in areas of high public congregation and non-ventilated areas. Hand sanitiser is to be carried upon their person and used frequently throughout the day. High fives, handshakes and other hand contact with the stilt walkers is enabled once more but hand sanitiser is to be used by the performers after contact. The public and performers are to keep to the recommended social distancing guidelines when posing for photographs and interacting.

 

  • Circus workshop arenas will now need to be adaptive to allow for extra space. Hand sanitiser stations are to be placed at the arena entrance with instructions for everyone to use BEFORE they enter the arena. Workshops will now resume as their usual come and go system but can be run on an hourly rota if required to minimise crowding. There will NOT be a booking system unless required by the event organisers, instead once the maximum number of participants have entered, the arena will then be closed off with the time of the next hourly slot displayed. Regular cleaning will be done throughout the day.

  • All equipment both public and personal is to be wiped down with an anti-bacterial cleanser by staff members before and after every event and after every hourly slot within the workshops at events that the rota system has been requested. For regular running workshops, equipment will be regularly removed from the arena, wiped down and placed back out ready for use again with a Cleaning Logue present within the gazebo at events.

  • Please note that the Stilt Walkers, Fire Shows and Circus Workshops are weather permitting. An assessment of the ground and event area will be carried out at each event for safety reasons which can be found on our risk assessments. Wet weather, muddy ground, or severe wind are deemed unsafe for Stilt Walkers and some Workshop Equipment. Wet weather and high winds are deemed unsafe for Fire Entertainers to perform however LED will be performed instead if a suitable sheltered area is provided. For fire to be performed indoors the event organisers MUST get in contact with the venues insurance and turn off fire alarms and sprinklers and allow a venue inspection by our performers to review any hazards that need to be avoided. 

  • All circus skills have their own risk and although due care and attention will be taken with our performances and workshops, we will not be held responsible for any unforeseen accidents. People undertake participation on that understanding.

  • OUR INSTRUCTIONS MUST BE ADERED TO AT ALL TIMES. Anyone interfering or acting in an unacceptable or unsafe manner with performers and/or equipment during workshops and performances will be asked to leave our performance area, or arena and become the responsibility of your own organised security.

  • We understand that policies and restrictions have the potential to change at short notice and we will be as flexible as possible however we do ask that our clients be patient with us whilst we change our policies and working conditions accordingly. In busy periods it may take us a little longer to get in contact, but we will make sure we get round to everyone and thank our clients for being understanding.